Arrival & Payment Information

Check In and Out Information

Check in is after 2pm and check out is before 10am.

Accepted Card Types

For guest convenience, we accept a range of leading cards for payment. As per industry standard, payments made by credit card will incur a credit card surcharge at all Hotel Grand Chancellor properties. The specific rates for each card type at the Hotel Grand Chancellor Auckland City range between 1.9%-3.35%. Please note, there is no additional charge if you wish to pay by eftpos or cash.

Check-In Bond

A credit-card imprint is required at check-in or a $100NZD bond per night is payable. If using a debit card (visa or otherwise), full accommodation charge is payable upon check-in, plus the bond.