Terms & Conditions
Last updated 1 August 2023
Website Terms & Conditions
These are the Terms and Conditions of using Grand Chancellor Hotels websites, hereafter defined as 'GCH' and 'Website'. By using GCH's Websites, you are agreeing to these Terms and Conditions outlined below. If you do not agree to these Terms and Conditions, you must not use this Website.
Grand Hotels International operates and manages Hotels in Australia, New Zealand, Singapore, Malaysia and China under the following brands; Hotel Grand Chancellor, The Chancellor, Hotel Grand Central, Hotel Grand Continental, Hotel Grand Crystal and Chancellor@. This Website is operated by GHI Management.
This Website's content and pictures are managed by GHI Management, PO Box 10 047, Wellington 6143, New Zealand.
The Website includes a booking facility which has additional booking terms and conditions as outlined by each hotel at the reservation stage.
Content and pictures on the Website are based upon information provided by each of the hotels. This information is the most up-to-date information available, but is subject to change and cannot be guaranteed as completely accurate or complete.
GCH reserves the right to change, modify, add or remove sections of these Terms and Conditions and to add to, change or discontinue the products, programs and information contained within this Website at any time and without notice or liability. Please check the Website regularly for changes.
This Website is for personal, non-commercial use only. You are not allowed to modify, adapt, copy, distribute, transmit, display, reproduce, publish, license, incorporate in other works (whether electronic or not), transfer, or sell any information, software, products or services found on or obtained from the Website. No licence, copyright or other intellectual property right of GCH is granted to you.
Exclusions And Liability
GCH has compiled the information on this Website for customers, prospective customers and travel professionals. Given the nature of the internet and computer software, the information, material and software algorithms contained in this Website or that can be downloaded from this Website, including text, graphics and hyperlinks are provided on an "as is" basis without any warranties.
In addition, GCH does not warrant the accuracy, adequacy or completeness of software algorithms and disclaims liability for any errors or omissions pertaining to this.
It is the responsibly of the User to protect their computer systems from computer viruses and other harmful websites by using a firewall and up-to-date anti-virus software. It is also recommended that User's data is regularly backed up.
These Terms and Conditions do not exclude the User's rights to the Applicable Law such as consumer protection legislation relating to the purchasing of goods and services.
GCH will not be liable for any direct, indirect, exemplary, punitive, special, incidental or consequential damages, or damages for loss of profits, business, use, bargain or goodwill, loss or corruption of data, or loss of savings, resulting from, or in any way connected to, the use of or access to, or inability to use or access the Website or any information presented on the Website or any goods or services provided through the Website as permitted by any Applicable Law.
This Website may contain trademarks, patents, technologies, products, processes or other intellectual property rights of GCH and/or other third parties, or references to the same. No licence, interest or right to or in any such trademarks, patents, technologies, products, processes and other intellectual property rights of GCH and/or other third parties is granted to or conferred upon you. Exception to this is for a personal and non-commercial use only. It is prohibited to reproduce any of the contents of this Website, without the express written consent of GCH or unless expressly authorised by Applicable Law.
User Data Protection
You acknowledge that all information that Users submit when using the Website is true and accurate.
User Name And Other Login Information
You may be required to register with us, or provide us your existing membership details, in order to access parts of the Website. Where this occurs:
- Users must protect their registration or membership details.
- Users authorise GCH to assume that any person using the Website with the User's registration or membership details is either the User or is authorised to act for the User.
- Users must not allow anyone else to use their registration or membership details unless they are acting on the User's behalf.
- Users agree to immediately notify GCH of any unauthorised use of their registration or membership details.
The Website may contain hyperlinks which may enable you to leave the Website. GCH does not review or monitor any websites linked to and from our Website and is not responsible for the content or accuracy of any such linked websites.
Your linking to any websites is at your sole risk and subject to the terms and conditions of those sites. GCH is not responsible for the information, products, or services obtained on such other sites and will not be liable for any loss or damage arising from your access to or use of such sites. Any links to other websites are provided for the convenience of the Users of the Website and the inclusion of these links does not imply an endorsement of the linked sites or the content therein.
In addition, you agree not to link your websites or any other third party website to the Website without the express prior written consent of GCH.
Unlawful Or Prohibited Use
As a condition of your use of this Website, you warrant to GCH that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Without limitation to the foregoing paragraph, Users must not:
- Use the Website for any purpose in violation of any Applicable Laws.
- Impersonate any person, entity or corporation, or pose as a fictitious person or entity.
- Submit any content when using the Website (including when using the booking facility) that:
- is unlawful, threatening, abusive, invasive of another's privacy, obscene, hateful, racist or otherwise offensive to any other person or entity
- contains any forms of unsanctioned solicitation, including, without limitation, junk mail, spam, chain letters, or any unsolicited mass distribution of e-mail
- Stalk, harass, defame, slander or otherwise harm others.
- Distribute viruses, corrupted files, or any other similar programs or software.
- Collect, store or use personal data about other Users of the Website for any purpose.
You agree to indemnify GCH from and against all claims, actions or demands, and associated damages, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees, arising in connection with or resulting from your breach of these Terms and Conditions.
These Terms and Conditions are governed exclusively by New Zealand law. Any disagreement or litigation resulting from the context described in the present terms and conditions that cannot be resolved out-of-court will be handled by courts in the jurisdiction of Wellington.
For the full terms and conditions of the loyalty programs please visit:
For full terms and conditions on User Generated Content, please see our Social Media section.
- GCH - Hotel Grand Chancellor properties as listed on the grandchancellorhotels.com website.
- Website - GCH websites, social media channels and booking facility including their Loyalty Programs.
- User - any person using GCH's Websites
- Law - any law, rules or regulations of any country
Hotel Terms and Conditions
Check In and Out
Check in is after 2pm and check out is before 11am. The exceptions are for Hotel Grand Chancellor Hobart and Hotel Grand Chancellor Townsville where check in is after 3pm, and Hotel Grand Chancellor Auckland City / Hotel Grand Chancellor Launceston where checkout is before 10am.
Age requirements; please note that the minimum check-in age is 18 and Photo ID is required. We cannot accommodate guests under this age staying without parents or legal guardians.
Cancellations and No-shows
Cancellations terms are subject to the terms of the booking that has been made – please check these details carefully when booking, as some rates may be fully chargeable at the time of booking and non-refundable.
Should a guest fail to arrive, a ‘no-show’ fee of one night’s accommodation will be charged. Please also check the rate terms when booking in case there are any variations to this standard procedure.
Please note that the hotel reserves the right to take a pre-authorisation on a supplied credit card upon check-in. This pre-authorisation may restrict available funds from the supplied card up to the value of the pre-authorisation. The hotel also reserves the right to increase this pre-authorisation during your stay should the hotel deem it necessary. If a credit card is unable to be provided, full accommodation and a cash security bond are required at the time of check-in. The value of this may vary from hotel to hotel.
Hotel Grand Chancellor Brisbane does not accept cash security bonds, a valid credit card must be provided at time of check in
When checking in, a guest registration form is requested to be signed whereby you will need to agree to the following terms: "I agree that my liability for this account is not waived and agree to be held personally responsible in the event that the indicated person, company or associate fails to pay for any part of the full amount of the invoice charges accrued during my stay. The Hotel is authorized to charge the Credit Card supplied or the account utilised for any other undeclared or unsettled charges incurred during my stay."
Please carefully check the rate terms when booking, as some rates may require full pre-payment when booking, otherwise all Hotels require full payment whilst staying at the property, unless a credit facility has been arranged and authorised prior to the visit.
Cards accepted include: American Express, Diners Club, Visa, MasterCard and Debit Cards. Please note that payments made by credit card will incur a credit card surcharge at all Australian and New Zealand Hotels. Credit card surcharges will range between 1.04% - 3.60% dependent upon the card and property it is being used at, equivalent to the credit card provider costs incurred.
Responsibility of Valuables
No responsibility is accepted by the hotel, its servants or agents for articles of value which are not placed in a safe deposit box at the front desk. These are available free of charge. We are not responsible for articles left in rooms or motor vehicles.