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Best Price Guarantee

Grand Chancellor Hotels in Australia and New Zealand are committed to ensuring you are confident in booking with us directly on our grandchancellorhotels website by offering you the best price guaranteed online as well as confirming no booking fees for any of our hotels.

If you find a lower rate available online within 12 hours of booking, for the same dates, room type, number of guests and conditions you have booked on www.grandchancellorhotels.com, we will match the price and offer you a 10% discount on that room rate.

The Hotel Grand Chancellor Best Price Guarantee is subject to all terms and conditions below.

Terms & Conditions

Application of the Guarantee

The Hotel Grand Chancellor Best Price Guarantee applies to all Australian & New Zealand Hotel Grand Chancellor hotel reservations made online at www.grandchancellorhotels.com, for which a reservation confirmation number was given to validate the reservation.

Submitting a Claim

To submit a claim under the Hotel Grand Chancellor Best Price Guarantee, you must email the applicable hotel directly using the following address within 12 hours after you have made a booking on www.grandchancellorhotels.com.

Australian Hotels

The Chancellor on Currie
Hotel Grand Chancellor Adelaide
Hotel Grand Chancellor Brisbane
Hotel Grand Chancellor Hobart
Hotel Grand Chancellor Launceston
Hotel Grand Chancellor Melbourne
Hotel Grand Chancellor Palm Cove
Hotel Grand Chancellor Townsville

New Zealand Hotels

Hotel Grand Chancellor Auckland City
James Cook Hotel Grand Chancellor Wellington

All required information below must be sent to validate the claim. Incomplete claims will not be accepted. The lower rate must be available for booking at the time you contact us so that our customer service agent is able to verify the rate by applying the criteria listed below.

Claim Information Required:

  • Name of the Guest booked
  • Contact phone number
  • Reservation confirmation number
  • Check in date and Check out date
  • Rate confirmed via www.grandchancellorhotels.com website
  • Website link where the lower rate has been found
  • Lower rate amount from this website
  • A screen print showing the lower rate / details from the other website
  • Comparison Rate

The Hotel Grand Chancellor Best Price Guarantee is available only for a room or package that exactly matches the one you have booked on www.grandchancellorhotels.com, inclusive of taxes and in the local currency. This means specific room type, inclusions, number of guests, dates of stay, duration of stay, cancellation policy, and payment terms must all be identical to qualify.

For claims on a booking of two or more consecutive nights (at the same hotel), the Hotel Grand Chancellor Best Price Guarantee applies on the basis of the rate per night and not on the total amount of the stay. The compared rate must have the exact same inclusions and exclusions, and may not be part of a packaged deal; for example a flight and accommodation package, or a car and accommodation package deal.

The Hotel Grand Chancellor Best Price Guarantee is not available for bookings on websites where the accommodation property or similar details remain unknown until after purchase.

Applicable Rates

The lower comparison rate must be available online to the general public. The Hotel Grand Chancellor Best Price Guarantee applies only to prices both advertised and available on an English-language website.

Excluded rates are:

  • Corporate and Government rates
  • Group rates
  • Incentive, meeting or convention rates
  • Inbound, wholesale or tour operator rates
  • Aircrew rates
  • Rewards programmes rates
  • Rates available only by using a coupon/daily deal site or other promotion not offered to the general public.

The lower rate must not come from a website where you have to phone the company to get the rate, or from any e-mail that you have received. The rate must be quoted and able to be booked and paid for in the local currency (without the use of a currency exchange calculator) at the time you contact the www.grandchancellorhotels.com customer service representatives.

Verification

So that we can confirm that the lower quote is genuine, available and able to be booked by the general public, all requests and claims, including receipts, are subject to verification by a Hotel Grand Chancellor customer service agent.

We do not verify any request that we believe is the result of a printing or other error or is made dishonestly or in bad faith. All requested information relating to the lower rate including the web address on which the lower rate is available, the identity of the relevant goods or services and the applicable dates for their use must be provided to our customer service agent. Failure to provide our customer service agent with adequate evidence or details of the lower rate may result in your claim being deemed invalid.

Unsuccessful claims

If the claim does not meet the conditions of the Hotel Grand Chancellor Best Price Guarantee, the customer service agent will send you an e-mail within 48 hours stating that the Guarantee cannot be applied. If you wish to cancel the reservation made on www.grandchancellorhotels.com, the terms of cancellation applicable are the same as those stated in the sales conditions presented on the booking.

Successful claims

A customer service agent will contact you if your claim has been successful within 48 hours and advise you on the new rate being applied to your booking, which will be the lower rate found on the other website minus 10% as per the Hotel Grand Chancellor Best Price Guarantee.

Billing upon check-out

Upon check-out, the adjusted rate confirmed by the customer service agent will be billed along with any other goods and services not included in the reservation, for example room-service, or phone calls. If the rate was prepaid at the time of the booking, the price matched and discount applied will be refunded and only the services not included in the reservation will be billed upon check-out. Loyalty Points will be credited to Grand Chancellor Loyalty card holders on the basis of the rate actually billed at the hotel.

Changes

Hotel Grand Chancellor reserves the right to modify, discontinue or restrict the availability of the Hotel Grand Chancellor Best Price Guarantee to anyone, at any time, without prior notice or liability to you, except where excluding or limiting liability is prohibited by law. The terms in effect at the time of your booking will determine if you are eligible for the Hotel Grand Chancellor Best Price Guarantee.

Liability

Hotel Grand Chancellor declines any responsibility regarding any expenses that may arise from the cancellation of a reservation, for all reservations made on any Internet site other than www.grandchancellorhotels.com. Hotel Grand Chancellor reserves the right to modify or terminate the Hotel Grand Chancellor Best Price Guarantee and the conditions of the Guarantee at any time without prior notice.