Arrival & Payment Information

Check In and Out Information

Check in is after 2pm and check out is before 11.00am.

Accepted Card Types

For guest convenience, we accept a range of leading cards for payment. As per industry standard, payments made by credit card will incur a credit card surcharge at all Hotel Grand Chancellor properties. The specific rates for each card type at the James Cook Hotel Grand Chancellor range between 1.64%-3.35%. Please note, there is no additional charge if you wish to pay by eftpos or cash.

Guest Account Holding Limit 

$1000 (settlement required once the limit is reached).

Check-in Bond

A credit-card imprint* is required at check-in or a $100NZD bond per night is payable. If using a debit card (visa or otherwise), full accommodation charge is payable upon check-in, plus the bond.

*Please note, the credit-card imprint is for $1, which is held against your account until your check out of the hotel. This will not show up as a transaction on your bank statement. This process is used to prove the credit card is valid and that the guest knows their credit card pin number.