Arrival & Payment Information
Check In and Out Information
Check in is after 2pm and check out is before 11.00am. Luggage storage is available with our friendly Concierge team.
Accepted Card Types
For guest convenience, we accept a range of leading cards for payment. As per industry standard, payments made by credit card and debit cards not present will incur a credit card surcharge at all Hotel Grand Chancellor properties. The specific rates for each card type at the James Cook Hotel Grand Chancellor range between 1.64%-3.35%. Please note, there is no additional charge if you wish to pay by eftpos or cash.
Guest Account Holding Limit
$1000 (settlement required once the limit is reached).
A credit-card imprint* is required at check-in or a cash bond per night is payable. If using a debit card (visa or otherwise), full accommodation charge is payable upon check-in, plus the bond.
*Please note, the credit-card imprint is for $1, which is held against your account until your check out of the hotel. This will not show up as a transaction on your bank statement. This process is used to prove the credit card is valid and that the guest knows their credit card pin number.