Cleaning Policy

Chancellor Clean


Grand Chancellor Hotels have always maintained strict standards for cleanliness and hygiene. In light of the COVID-19 pandemic, we have implemented 'Chancellor Clean', a programme which builds on existing measures with increased frequency of cleaning and sanitising. Our top priority is the health and safety of our guests, team members, business partners and the local communities in which we operate.      

The ‘Chancellor Clean’ protocols have been developed taking into consideration best practice guidelines and advice from our industry, local government and the World Health Organisation.  

The ‘Chancellor Clean’ measures include additional cleaning and sanitising, using hospital grade disinfectant, throughout the hotels. There will be heightened focus on high-touch surfaces in the guest rooms as well as public areas.   

We are also ensuring our employees are supported with clear health and good hygiene protocols, as well as providing them with information and support to stay at home if they are unwell for any reason.  

Protocols are also in place to guide management on contact tracing and the steps to take if guests or team members exhibit symptoms.  

Each property General Manager (or Hotel Manager) will conduct ongoing regular reviews against a series of strict health and hygiene protocols.  Should you have a specific query or concern, please direct it to the property General Manager.