Points can only be earned and redeemed at our properties located in Australia and New Zealand. Properties in Singapore, Malaysia, and China are not a part of the GC Rewards programme.
Your total points balance is active for 12 months after your last check-out date from an Australasian Grand Chancellor Hotel property. Every eligible stay during this time will reset this 12 month period. If you have not stayed with us for 12 months your account will become inactive and you will not be able to redeem your points, however, if you check out from an eligible stay within 6 months of the inactive date your account and previous points balance will be reactivated. If there has been no activity for 18 months the account will be removed.
Unfortunately, bookings made through third party websites do not qualify members for points. To be eligible for points members need to book directly with the hotel, phone, email or by booking through a corporate travel agent that doesn't use third-party websites.
All reward redemptions require the full amount of points specified on the Reward Options page. Cash cannot currently be used to top up an account.